Frequently Asked Questions
Do I have to be home to accept my delivery?
No, You do not have to be home to accept your delivery, the dry ice/ice pack will keep your package frozen until you get home! If you live in a house, your package will be left at the door. If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.
What happens if I am not home?
If you are not home and unable to accept the delivery, the package will be left at your front door or with your concierge. If for any reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening.
How long will the box stay frozen for?
The package will stay frozen for up to 2 days in transit, depending on what conditions the box is held in. We usually recommend that you unpack the box and place the contents in the freezer as soon as you get the chance!
Is the packaging recyclable?
Yes! Our packaging is curb-side recyclable. Our packaging consists of a cardboard outer box, paper insulation, and a recyclable or compostable bag to keep your box from getting damaged during transit.
Can I ship to my work? Gym? Etc.
Yes, of course! You can type your postal code into the "Order Now" page on the website, and it will automatically check to see if you are in our delivery range. Just be sure to leave any special shipping instructions, including a buzzer code or business name.
What If I live in an apartment building?
If your shipping address has a controlled entrance, it is your responsibility to provide a buzzer code for entry, and/or inform your concierge of the delivery. If for whatever reason, the driver can't gain access to complete the delivery, you will receive a notice and the driver will re-attempt delivery the following day and/or the package will be held for pick-up should you choose to pick it up that evening. If your shipping address has a controlled entrance that isn't easily accessible for delivery/ if you know that you have had trouble receiving packages in the past, please feel free to ship the package to your workplace, gym, or even a friend or relative's house!
My order has shipped, can I make a change?
Once your order has been picked-up by a third party courier and shipped out, no changes, re-routes, or returns can be made. You will receive a reminder email 48 hours before your order renews, and it is your responsibility to make any necessary changes before your order is billed through, before it leaves our facility.
Where are you based out of?
We operate locally out of Greater Vancouver, British Columbia.
What are your hours of operation?
We are available from 9:30am-5:30pm Monday- Friday. For any inquiries outside of those hours, please feel free to email us! We always do our best to respond to emails during the evenings and weekends, if you don't get ahold of us on the phone, you definitely will through email!
Do you have a pick-up location?
We don't have a physical retail store location. All of our orders are placed online through our website, and we ship straight to you!
How does it work?
You choose your products, choose how often you would like it delivered! All of our orders are placed online through our website, and we deliver right to you!
How often do you recommend we get it?
We usually suggest that you start with a regular box- once a month and adjust the frequency as needed. It's tough to say exactly which box size and frequency will work for you, every individual and family is different! There are many factors to consider including how many people you are feeding, how often you are eating at home, how many meals a day contain meat, what cuts you're eating, and even how often you entertain guests!
What are your prices comparable to?
Our prices are comparable to your higher end grocers, with the added convenience of home delivery plus the local factor!
Is there a minimum order?
Yes/No! There are no minimum orders. subject to delivery fees on orders under $75.
What are the animals fed?
We offer both grass fed & corn finished beef, grass fed & grass finished beef, grain fed chicken, grass fed chicken.
Which farms & suppliers do you partner with?
Feel free to check out the suppliers we work with on our supplier page.
What grade are the steaks/beef?
The grade varies based on supplier and cut, feel free to click the "Learn More" button on each product to find more details!
What does "antibiotic free" mean?
All meat in Canada is "antibiotic free". By law, all meat is required to go through a withdrawal period before it can be processed for consumption. So as long as you're shopping for Canadian products, you can feel good about what you're eating! There is a difference between "antibiotic free" products and products that are "raised without antibiotics". "Raised without antibiotics" means that the animals have never been given any antibiotics throughout the course of their lives.
Do the products stay the same or change?
The products listed on the website are the products we currently have available to add to your box! We are working on introducing new products each month as we grow! Believe it or not, we started with just ground beef, chicken and steak! We keep track of all the requests that come in, so definitely be sure to let us know if there is anything you would love to see added!